Constructive dialogue got the cheese machine up and running
“Our sheet kept getting stuck in the machine and we had run out of ideas on how to solve the problem. Our technician believed that the problem was with the sheet, and therefore we decided to bring in the supplier. SKY-LIGHT were very cooperative and thorough, when they explored all possible solutions across a multitude of fields.”
Now the machine is up and running
Høgelund Dairy had experienced problems with their form-fill-seal machine and the dairy’s own technician was convinced that the thermoforming sheet was the reason.
The technician had explored many possibilities but ended up being just as stuck as the sheet. Charlotte Kvistgaard Jacobsen works at Høgelund Dairy as packing facility coordinator and was in charge of the dialogue with SKY-LIGHT throughout the process.
After a joint meeting between SKY-LIGHT, the machine supplier and ourselves, we were able to establish that our form-fill-seal machine needed maintenance. The problem was solved through a constructive cooperation, and our machine is now running at top speed manufacturing the many cheeses from Høgelund Dairy.